The mission of Rackley Roofing is to transform the roofing industry by our unmatched customer service, documentation, and safety. We do these things to give you the best services and so we can proudly stand by what we do. If something goes wrong, we’ll be there to fix it and will do everything we can to ensure you’re happy with your commercial roof.
How Do We Do It?
We bring unmatched customer service to you each and every day. This is reflected in our 100 percent customer satisfaction by our clients. When we work on your roof, we’ll go above and beyond to give you the best commercial roofing experience out there. Plus, we don’t always try to sell you a new roof. We’ll work with you to create a plan to extend the life of your roof for a few extra years. We’re focused on honest service you can trust and rely on.
Our documentation is paramount to our success. When we go up on your roof to inspect it or work on it, we’ll document any problems we find and the work we do. This includes when we’re installing a new roof or replacing an old one. At the end of each day, from the first to the last, we’ll give you a report as to what stage of the project your roof is at. This is an integral part of our maintenance program, Rackley RoofCheck. Keeping you in the loop is just another way we provide unmatched customer service.
When we say we want to transform the industry through safety, we don’t just mean our team’s safety. We take extra precautions to keep you and your business safe while we work on your roof. Of course we also take every precaution possible to protect our team from any accidents. This keeps you protected in the event someone gets injured while working on your roof.
Why Is It Important?
Curtis Sutton, President of Rackley Roofing, says, “When you’re thinking about customer service, you think about Chick-Fil-A or Walt Disney. Their customer service is so great nothing else compares. In our mind, our customer service is the same. We want it to be so great our customers wouldn’t even consider going somewhere else. We continually go above and beyond so we can keep reaching our goals.”
When you need any work done on your commercial roof, make sure to go with the team who has your back. Rackley Roofing is here to help you replace, repair, and maintain your roof with unmatched customer service, second to none documentation, and industry standard safety. Contact us today to get started!